Are you and your organization wondering...
"Has a complete customer service program using DiSC® been developed?"

Professional Service Works!® Customer Service Program

This skill- building program uses DiSC® Dimensions of Behavior to help employees develop first-class competencies in meeting the service needs of external and internal customers.

Through video examples, individual exercises and small group activities, this complete 15-hour program is structured in five, 3-hour modules that cover the following key areas:

• Identifying and understanding your own DiSC® behavior using the Personal Profile System® 2800 Series
  
• Understanding and adapting to the customer's behavior
  
• Increasing professionalism through better attitudes, technical skills and teamwork
  
• Managing special service situations and problems
  
• Negotiating conflicts

[Purchase]

Professional Service Works!® Trainer's Package:

Includes:

• one Facilitator's Manual with complete scripts for each module
  
• one set of overhead transparency masters
  
• one video of skill-building vignettes
  
• one Participant's Manual

Professional Service Works!® Participant's Manual:
Includes one Personal Profile System